A blind man who was refused entry to a restaurant with his guide dog has instigated a landmark licence review which could set a precedent for disability training in the hospitality industry.
Artur Ortega said managers at Manjal in Canary Wharf told him he could not dine if he wanted to bring his trained dog Mercer inside.
Under the Equality Act, guide dog and other assistance dog owners have the right to enter most premises and vehicles with their animals. READ the guide in PDF Here.
The Royal National Institute of Blind People (RNIB) complained to Tower Hamlets Council on Mr Ortega’s behalf. It has triggered a licensing review, believed to be the first of its kind for a restaurant in the UK. The charity wants conditions added to the diner’s licence, which will ensure staff have to go through training so they know the rules around discrimination against service dog owners.
Jack Holborn, the lawyer the charity has employed for the review, said they do not want to see Manjal, which has since moved to nearby Marsh Wall, lose its licence, but added: “The law is already very clear. What we are asking for is that restaurant staff have training to ensure things like this do not happen. We would like to see this added to all premises’ licences.”
Samantha Fothergill, of the RNIB, said: “This is an area where local authorities can and must use their licensing powers to stamp out this practice. We believe licensing powers can be used to require staff to be trained, to require the display of a sticker welcoming assistance dogs and, ultimately, to revoke licences where refusals happen.”
Mr Ortega, a software engineer, and his colleagues were refused entry to the Indian restaurant last July.
Ms Fothergill said: “When Mr Ortega complained, the manager was called but he also confirmed guide dog Mercer was not welcome. The manager told Mr Ortega that not everyone liked dogs and that he should show some understanding of Asian culture.” Mr Ortega said when the table was booked he had explained he was bringing a guide dog and he told staff that under the Equality Act he was allowed to bring Mercer inside. He said: “I felt completely humiliated to be discriminated against in such a rude way.”
He added that he had been to Manjal before with Mercer and had not been turned away. Naveen Bhandari, from Manjal, later wrote a letter to Mr Ortega apologising for the incident and offered the group a complimentary meal.
He said managers had realised their mistake and were going to allow Mr Ortega to dine there — but in the 15 minutes while they were preparing a table for him he had left.
Related news: Standard dot co dot UK
Artur Ortega said managers at Manjal in Canary Wharf told him he could not dine if he wanted to bring his trained dog Mercer inside.
Under the Equality Act, guide dog and other assistance dog owners have the right to enter most premises and vehicles with their animals. READ the guide in PDF Here.
The Royal National Institute of Blind People (RNIB) complained to Tower Hamlets Council on Mr Ortega’s behalf. It has triggered a licensing review, believed to be the first of its kind for a restaurant in the UK. The charity wants conditions added to the diner’s licence, which will ensure staff have to go through training so they know the rules around discrimination against service dog owners.
Jack Holborn, the lawyer the charity has employed for the review, said they do not want to see Manjal, which has since moved to nearby Marsh Wall, lose its licence, but added: “The law is already very clear. What we are asking for is that restaurant staff have training to ensure things like this do not happen. We would like to see this added to all premises’ licences.”
Samantha Fothergill, of the RNIB, said: “This is an area where local authorities can and must use their licensing powers to stamp out this practice. We believe licensing powers can be used to require staff to be trained, to require the display of a sticker welcoming assistance dogs and, ultimately, to revoke licences where refusals happen.”
Mr Ortega, a software engineer, and his colleagues were refused entry to the Indian restaurant last July.
Ms Fothergill said: “When Mr Ortega complained, the manager was called but he also confirmed guide dog Mercer was not welcome. The manager told Mr Ortega that not everyone liked dogs and that he should show some understanding of Asian culture.” Mr Ortega said when the table was booked he had explained he was bringing a guide dog and he told staff that under the Equality Act he was allowed to bring Mercer inside. He said: “I felt completely humiliated to be discriminated against in such a rude way.”
He added that he had been to Manjal before with Mercer and had not been turned away. Naveen Bhandari, from Manjal, later wrote a letter to Mr Ortega apologising for the incident and offered the group a complimentary meal.
He said managers had realised their mistake and were going to allow Mr Ortega to dine there — but in the 15 minutes while they were preparing a table for him he had left.
Related news: Standard dot co dot UK