Court: Chief Commissioner for Persons with Disabilities, Govt. of India
Bench: Ms. Upma Srivastava, CCPD
Case No: 13392/1141/2022
Case Title: Amar Jain Vs. MeitY, One 97 comunications Ltd & ors.
Date of Judgement : 31 May 2023
Brief:
In an order passed on 31.05.2023 by the Court of Hon'ble Chief Commissioner for Persons With Disabilities, Paytm has been asked to prepare a roadmap to make its existing features accessible, conduct an accessibility audit, and ensure that role-out of all new features have accessibility embedded for all categories of persons with disabilities.
Paytm being a private service provider is also governed by the mandatory requirements of accessibility. This is very positive and forward looking order since the Court of CCPD has asked the service provider to conduct an accessibility audit and also remediate the existing & future issues.
The court passed the following recommendations:
"That the Respondent No, 2 (Paytm) shall conduct a meeting with the Complainant to identify the issues relating to accessibility in newly added features. Further, the Respondent No. 2 shall also conduct accessibility audit of its app to identify issues relating to accessibility. Thereafter the Respondent No. 2 shall prepare a roadmap to address two issues, i.e. accessibility of existing features of the app and plan to ensure that all new features which will be added in future are accessible for divyangjan of all categories, right from the first day of roll out.
That the whole exercise shall be completed by the Respondent No. 2 (Paytm) within 3 months of receiving the copy of this Order and in case the Complainant is not satisfied with the steps taken or the roadmap prepared by the Respondent No.2, the Complainant shall be at liberty to approach this Court again."
Read the order: