Showing posts with label inaccessibility of Ola app.. Show all posts
Showing posts with label inaccessibility of Ola app.. Show all posts

Wednesday, May 31, 2023

Court of CCPD directs the Ola Cabs to make their app accessible to all users and allow independent and dignified use of app.

Court: Chief Commissioner for Persons with Disabilities, Govt. of India

Bench: Mr. P. P. Ambashta, Dy CCPD

Case No: 13532 /1102/ 2022 / 159384

Case Title: Amar Jain Vs. Ani Technologies Private Limited (Ola Cabs)

Date of  Reccord of Proceeding (ToP): 31 May 2023

Next Date of Hearing: 04.07.2023

Brief:

The complainant challenged the inaccessibility of OLA Appplication. 

This Court sided with the preliminary observations made by the Complainant that addressing all the cccessibility chalenges in the  OLA app will take some time and thus some interim arrangements are to be made. 

The Court thus recommended that the Respondent shall make features such as pickup & drop location and driver information accessible for Persons with Disabilities within 4 weeks from the date of this Order, so that Persons with Disabilities become able to make these inputs without assistance of any other person.

The Court also recommended that within 4 weeks from the date of the Record of Proceedings (RoP). the Respondent shall conduct meeting with the Complainant and identily issues relating to accessibility of app and prepare a roadmap for making all features of the app accessible for Persons with Disabilities.

The court  further expressed that considering the continuous nature of the Complaint, this Court decides that hearing shall be conducted again in the present Complaint. The Respondent is directed to inform this Court about the compliance of above two recommendations during next hearing which shall be conducted on 04.07.2023.

This is also a good practice being followed by the Court to keep the matters live until substantial actions have been taken by the respondent to remediate the wrongs and thus is worthy of mention.

Read the Order embedded below: