Court: Chief Commissioner for Persons with Disabilities, Govt. of India
Bench: Mr. P. P. Ambashta, Dy CCPD
Case No: 13532 /1102/ 2022 / 159384
Case Title: Amar Jain Vs. Ani Technologies Private Limited (Ola Cabs)
Date of Reccord of Proceeding (ToP): 31 May 2023
Next Date of Hearing: 04.07.2023
Brief:
The complainant challenged the inaccessibility of OLA Appplication.
This Court sided with the preliminary observations made by the Complainant that addressing all the cccessibility chalenges in the OLA app will take some time and thus some interim arrangements are to be made.
The Court thus recommended that the Respondent shall make features such as pickup & drop location and driver information accessible for Persons with Disabilities within 4 weeks from the date of this Order, so that Persons with Disabilities become able to make these inputs without assistance of any other person.
The Court also recommended that within 4 weeks from the date of the Record of Proceedings (RoP). the Respondent shall conduct meeting with the Complainant and identily issues relating to accessibility of app and prepare a roadmap for making all features of the app accessible for Persons with Disabilities.
The court further expressed that considering the continuous nature of the Complaint, this Court decides that hearing shall be conducted again in the present Complaint. The Respondent is directed to inform this Court about the compliance of above two recommendations during next hearing which shall be conducted on 04.07.2023.
This is also a good practice being followed by the Court to keep the matters live until substantial actions have been taken by the respondent to remediate the wrongs and thus is worthy of mention.
Read the Order embedded below: